prisoncheck guide
Getting on the phone list
PIN, numbers, security checks, and why “they should have called by now” is often the wrong clock.
prisoncheck
They submit names and numbers. Security checks them. Until that clears, they cannot call those numbers from their PIN phone — even if they already called once from reception.
Have a landline if you can. It is cheaper for them, and some families report cleaner approvals than a stack of mobiles.
If nothing comes through, the useful question is “has the PIN been submitted?” not “why aren’t they calling?” No credit and no approved numbers look identical from the outside.
Family reports on prisoncheck are the live picture. Official pages will not tell you the current wait at Berwyn or Belmarsh. Other families will.