Uttoxeter · Category B · Male
HMP Dovegate
ST14 8XR · Serco · Training
What families are reporting
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Recent family reports
Community
“When I first arrived. Out of all the staff you encounter only 1 was there to explain to me. Was late going into the visit, very slow process. Alot of the staff are rude. Once you have been once it’s a straightforward. Weekday visits are very quiet. Haven’t been on a weekend visit as been advised this Is very busy and waiting to get into the visiting can take anywhere up to a hour to get in and out and then you don’t get your full visit time.”
First visit · Same day · today
Community
“My oh took about 3 days for the prison to add my mobile but about 2 weeks for my landline”
Phone list / PIN · 3 days · today
Community
“agent-probe-do-not-keep”
Phone list / PIN · 3 days · today
Community
“Phone list took about 7 days.”
Phone list / PIN · 1 week · 3 days ago
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Official information
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How prison phones work
- The person inside has to call you. Prison phones do not accept incoming calls.
- They can only call numbers that have been approved on their PIN / phone list.
- Calls are paid from their phone credit, not by the person receiving the call.
- Public-estate rates (from 1 April 2025): UK landline 2.48p/min weekday, 2.20p weekend; UK mobile 5.50p/min weekday, 3.60p weekend. Minimum charge 10p per connected call.
- Samaritans calls are free. Staff may monitor calls.
Source: HMPPS / Ministry of Justice · Last checked: September 2026
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