Brasside · Category A · Male
HMP Frankland
DH1 5YD · HMPPS · High security
What families are reporting
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Recent family reports
Community
“Daily minute allowance is 80 minutes. After 40 minutes call disconnects. Every time phone disconnects- you have to wait 10 minutes to call again.”
Something else · today
Community
“Property takes very long to process for transferred prisoners- 3 months wait is not uncommon.”
Something else · today
Community
“Canteen sheets come in on Friday and a prisoner will receive items following Thursday.”
Canteen · weekly · today
Community
“My parter was a transfer from another cat A therefore the pin was activated the following day.”
Phone list / PIN · 1 day · today
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Official information
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How prison phones work
- The person inside has to call you. Prison phones do not accept incoming calls.
- They can only call numbers that have been approved on their PIN / phone list.
- Calls are paid from their phone credit, not by the person receiving the call.
- Public-estate rates (from 1 April 2025): UK landline 2.48p/min weekday, 2.20p weekend; UK mobile 5.50p/min weekday, 3.60p weekend. Minimum charge 10p per connected call.
- Samaritans calls are free. Staff may monitor calls.
Source: HMPPS / Ministry of Justice · Last checked: September 2026
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