How long until the first visit at Dovegate?

“When I first arrived. Out of all the staff you encounter only 1 was there to explain to me. Was late going into the visit, very slow process. Alot of the staff are rude. Once you have been once it’s a straightforward. Weekday visits are very quiet. Haven’t been on a weekend visit as been advised this Is very busy and waiting to get into the visiting can take anywhere up to a hour to get in and out and then you don’t get your full visit time.”