Lichfield · Category C · Male
HMP Swinfen Hall
WS14 9QS · HMPPS · Training / YO
What families are reporting
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Recent family reports
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“PIN came through after about 2 days.”
Phone list / PIN · 2 days · today
Community
“First visit after about 6 days.”
First visit · 6 days · today
Community
“First call after about 2 days.”
First call · 2 days · today
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How long did the PIN / phone list take?
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Official information
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How prison phones work
- The person inside has to call you. Prison phones do not accept incoming calls.
- They can only call numbers that have been approved on their PIN / phone list.
- Calls are paid from their phone credit, not by the person receiving the call.
- Public-estate rates (from 1 April 2025): UK landline 2.48p/min weekday, 2.20p weekend; UK mobile 5.50p/min weekday, 3.60p weekend. Minimum charge 10p per connected call.
- Samaritans calls are free. Staff may monitor calls.
Source: HMPPS / Ministry of Justice · Last checked: September 2026
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