Who runs this
Independent. Not HMPPS. Not a charity. A utility so the next family is not guessing in a thread.
What this is
A free website for prison families in England and Wales.
A search for the prison, then the official rule, then what families reported.
A short report form. No account.
What this is not
Not HMPPS, the Ministry of Justice, or GOV.UK.
Not a charity. Not the Prisoners’ Families Helpline.
Not legal advice. We do not take money to use this site.
Who said it stays labeled
Facts taken from HMPPS / GOV.UK and dated. If the rule changes, this layer changes.
Our plain-English guide. Useful, but not an official service level.
What families reported — waits, visits, canteen, signal. Not a promise. Not a forum.
RingYard only appears on phone-cost pages, labeled Partner. It is a separate product. prisoncheck itself stays free.
Who operates it
Greenhouse Partners Limited operates prisoncheck. Registered in England and Wales, company 17129501. That filing is public.
Questions: hello@prisoncheck.co.uk.
If you run a family group
Groups like yours get targeted. These are the facts you can check without taking our word for it.
- Free to read and to report. No account. No payment.
- We do not ask for prisoner names, numbers, or your name on a report.
- Official copy is sourced from GOV.UK / HMPPS and labeled Official.
- Family numbers are labeled Community. They are reports, not a service level.
- Email alerts are optional. One tick, stop anytime.
- The company is on Companies House. The contact address is on this page.
Official help
If you need a person, use the national helpline. We are not that service.
- GOV.UK support for families
- Prisoners’ Families Helpline · 0808 808 2003