Purple Visits
Prisoners’ Families Helpline lists Ashfield under Purple Visits. The app site is purplevisits.com.
- Download the Purple Visits app
- Create an account
- Register everyone who will be on the call
- Add the prisoner as a contact
Apps can change. GOV.UK wins where that prison’s page names the app.
Prisoners’ Families Helpline · Which prisons use Purple VisitsOpen Purple VisitsBefore you book
GOV.UK · 23 July 2024You must already be on their visitor list. ID and clocks depend on the app.
- On their visitor list
All callers must be on the prisoner’s visitor list. The main caller must be over 18. Under-18s can join if they are on the list.
- What ID you need
A picture of your passport, driving licence, or other government-issued photo ID. Proof of address if your ID does not show it. You must be over 18.
Purple Visits names a passport, driving licence, or CitizenCard, plus proof of address from the last 3 months. Purple Visits
- Account check
The Official page says it can take up to 24 hours for your account to be verified.
Purple Visits says most people are verified within a working day. Purple Visits
- Until the call is accepted
Official does not name how long until the prison accepts the contact or the call.
Purple Visits says you then pick a time from the slots shown. Official still says some prisons only book after a prisoner request. Purple Visits
How long it took
How long until the video call was accepted at Ashfield — after the account check.
No acceptance waits for Ashfield yet.