Which video app?

Search any prison. Apps can change.

Official

Prison Video

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Apps can change. GOV.UK wins where that prison’s page names the app.

Before you book

You must already be on their visitor list. ID and clocks depend on the app.

On their visitor list
All callers must be on the prisoner’s visitor list. The main caller must be over 18. Under-18s can join if they are on the list.
What ID you need
A picture of your passport, driving licence, or other government-issued photo ID. Proof of address if your ID does not show it. You must be over 18.
Prison Video also accepts a national identity card, biometric residence permit, or Citizen Card UK (PASS). Prison Video · FAQ
Account check
The Official page says it can take up to 24 hours for your account to be verified.
Prison Video says face photos and ID are usually approved within 2 working days. Prison Video · FAQ
Until the call is accepted
Official does not name how long until the prison accepts the contact or the call.
How long the prison then takes is down to that establishment. Prison Video says it cannot give a time. Prison Video · FAQ

Community

How long until the video call was accepted at Bristol — after the account check.

No acceptance waits for Bristol yet.